Certified Hospitality Manager (CHM) Practice Exam

The key responsibility of a maintenance manager in a hotel is to oversee all aspects of property maintenance, ensuring safety and functionality. This role is crucial for maintaining the overall condition of the hotel, which directly impacts guest satisfaction and operational efficiency. The maintenance manager is responsible for regular inspections, preventive maintenance, and timely repairs, which help to prevent issues that could disrupt the guest experience. Ensuring that facilities, systems, and equipment are functioning properly not only assures the safety of guests and staff but also contributes to the hotel's compliance with health and safety regulations.

In contrast, enhancing marketing strategies pertains to sales and marketing teams, while training front desk staff is the responsibility of the human resources or front office management. Managing guest relations falls under customer service, focusing on the interaction between guests and hotel staff, which is distinct from the technical and operational focus of a maintenance manager.