Certified Hospitality Manager (CHM) Practice Exam

The Property Management System (PMS) is crucial in hotel operations as it serves as the central hub for handling all aspects of a hotel's reservations, guest check-ins and check-outs, and account management. The PMS simplifies the process of managing room inventory, pricing, and availability, allowing hotel staff to efficiently track reservations and occupancy levels.

While the Global Distribution System (GDS) is a significant tool for connecting hotels to travel agents and booking platforms, it primarily serves as a distribution network rather than managing the hotel's internal operations. Customer Relationship Management (CRM) systems focus on managing interactions with customers and enhancing customer service, but they do not directly handle reservations. Online Book Management (OBM) isn't recognized as a standard terminology in the hospitality industry, making the PMS the most appropriate answer for a common type of reservation system used in hotels.